New York Fed Web Series on Culture: Trust in Banks: Where Are We Now?

March 29, 2022

As part of its initiative to spur reform of culture and conduct in the financial services industry and encourage the industry to raise standards, the Federal Reserve Bank of New York hosted a continuing series of web events. The first webinar of 2022 took place on March 29. The virtual event, "Trust in Banks: Where Are We Now?" explored the evolution and current state of trust in financial services and how public perceptions about industry culture contribute to that trust. Panelists also consider how trust impacts behavior within organizations—particularly in the new work environment—and how to influence internal levels of trust.

New York Fed President and CEO John Williams offered a opening and closing remarks. A panel discussion was moderated by Jack Gutt, Head of Communications and Outreach at the New York Fed.

watch the event

Event Details

Date & Time
March 29, 2022
9:00am – 10:15am EDT

9:00am-9:05am Welcoming Remarks

John C. Williams, President and CEO, Federal Reserve Bank of New York
9:05am-10:15am Panel: Trust in Banks: Where Are We Now?

Moderator: Jack Gutt, Head of the Communications and Outreach Group, New York Fed

Deidre Campbell, U.S. Chair, Financial Services Sector, Edelman
Shalene Gupta, Research Associate, Harvard Business School
Per Hugander, Strategic Advisor, SEB Group
Jordan A. Thomas, Chair, SEC Whistleblower Advocates PLLC


This virtual event was open to the public and the media. All remarks were on the record and the event was recorded.


Visit the New York Fed's page on Governance and Culture Reform.

Inquiries may be directed to NY.FRB.Culture.Events@ny.frb.org.


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